- How do I follow my order status？
Check your order or Contact us any time.
You will receive two emails:one confirmation email if order placed, the second with tracking number when order shipped out.
- Do you offer expedited shipping？
Sorry，currently expedited shipping is an option unavailable.But they're worth the wait.
- Should I pay shipping fee？
We provide free shipping on every order over $30 (include $30). We also cover the shipping postage for replacement under such circumstances:defective products，missing parts，wrong description online，wrong item delivered.Other cases like no longer needed, wrong size ordered for example, the fee would be at buyers' cost.
- Can I change an item？Modify my delivery adress？
You can change order details or redirect to other address as long as you reach us no later than 1 business day after order placed.We can't, however,100% guarantee it will work.
- My tracking says delivered, but I haven't received it If you are experiencing a non-delivery stated as delivered by the carrier:
1.Check with your families or neighbors to see if they picked for you.
2.Check the monitor for the exact delivered location or to see if some bad guy"took it away".Meantime get in touch with us.
3.Make sure that the address details are correctly entered in your order and complete with all required info: correct abbreviations, street number, building or apartment number and route information（if applicable）.
We will either send free replacement or refund full amount for undelivered order. We take no responsibility for lost, misplaced delivery if the address info provided is incorrect.
- What is your cancellation policy?
Orders cannot be canceled once shipped out. If possible, reach to us within 1 day after your order placed. Conatct us We apologize for the inconvenience. As the return shipping fee is a bit high, we recommend giving your order a try, or if indeed not right for you, just give it to your families or friends as a gift.
- Where do you get your socks?
All our products are self-devoloped. We are a factory focused on reinventing skin-contact garment with threapy effect.
- What are your items made of?
Our socks, underwear and calf sleeves are 100% organically sourced. Chemical free.
We empower our yarn to be sweat-wicking with One Way Technology(attract sweat moisture then repel out of socks)& with copper ion(Cu2+) to be inherently antimicrobial . Which is the most powerful self-sterilizing metal ion yet safe to human body.
- What are the advantage of your socks?
We are factory based. This enables us to keep price better and quality high. Our factory have 4-year experience of developing, producing and trading skin-contact garment which are therapy oriented.
We know the real need of our body.
We have great confidence that our medical garments will bring you ultimate comfort, so we offer 100%
happy guarantee. If your order somehow falls short of your expectation, reach out to our Customer Happiness Team service@ jqsocks.com.
still have questions? contact us
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Different manufacturers use different lasts to construct their shoes, and sizing may vary accordingly.