Q: What are your items made of?

A: Our socks, underwear and calf sleeves are 100% organically sourced. Chemical free.

We empower our yarn to be sweat-wicking with One Way Technology(attract sweat moisture then repel out of socks)& with copper ion(Cu1+) to be inherently antimicrobial . Which is the most powerful self-sterilizing metal ion yet safe to human body.

Q: What are the length of socks?

A: Ankle socks ,quarter socks ,crew socks.

Q: How much cooper in socks?

A: Our most of socks are made of 80% combed cotton and 20% copper yarn. It can prevent painful blisters for training, sports, every day or simply relaxing. The copper ions in the yarn can produce a natural protected area, eliminating 99% of the sweat, keep fresh in the shoes. The blended copper ion fabric is very soft, smooth and moisture wicking. It helps to get rid of embarrassing feet.

Q: What are the advantage of your socks?

A: We are factory based. This enables us to keep price better and quality high. Our factory have 4-year experience of developing, producing and trading skin-contact garment which are therapy oriented. We know the real need of our body.

Q: Are this socks machine washable?

A: Yes , our socks are machine washable. Very durable.

Q: What socks size should I order?

A: Please kindly check our size guide for referrence.

Q: Are the socks are warm?

A: They definitely ain’t a winter sock but they are extremely comfortable and they are highly recommended.

Shipping & Tracking

Q: Do you ship internationally?

A: Yes,we support worldwide shipping for orders over $39.

Q: What are my delivery options?

A: We offer 2 worldwide shipping options. If you need upgrade shipping, please contact us.

Standard Shipping: 10-12 Business Days, $4.99(Free over $39)

Expedited Shipping: 3-5 Business Days, $29.99(Free over $150)

Q: Do you ships to PO Boxes and APO Addresses?

A: Please note that we are unable to ship to PO Boxes and APO Addresses at this time. We apologize for any inconvenience.

Q: Do you ship on holiday or weekend?

A: If you place your order over the weekend, or on an observed holiday, your order will be processed within 48 hours of the next business day.

Q: How long will it take to receive the order?

A: Each product is custom-made and shipped within 1 to 3 working days from the date of order. The estimated shipping date for each item is provided on the item page. Although we will do our best to ship your order to you within the expected time frame, we cannot guarantee delivery within these estimated times. Please allow sufficient manufacturing and shipping time when placing an order.

Q: How do I track my order?

A: We will send you the shipping notification email which included the tracking number and website once your order is shipped. Please kindly check your order emails. Feel free to contact us if not receive an email or any questions, we are very happy to help.

Q: What do I do if a shipment is late or does not show up?

A: Tracking information is subject to change due to weather or other factors out of our control. If your order is 2 or more days behind the delivery date please email support@jqsocks.com for help. We will ensure your order reaches you.

Q: My tracking says delivered, but I haven't received it If you are experiencing a non-delivery stated as delivered by the carrier.

A: 1st, Please Check with your families or neighbors to see if they picked for you. 2nd check the monitor for the exact delivered location or to see if some bad guy"took it away".Meantime get in touch with us.3rd Make sure that the address details are correctly entered in your order and complete with all required info: correct abbreviations, street number, building or apartment number and route information(if applicable). We will either send free replacement or refund full amount for undelivered order. We take no responsibility for lost, misplaced delivery if the address info provided is incorrect.

Return & Exchange

Q: What if i want to exchange a pair?

A: No problem! If you’d like to trade in a pair of socks for a different pair, just go ahead and order the new socks. Please kindly contact us first then return the original pair using the process listed above. We’ll process your refund as soon as we receive the socks.

Q: I don’t like the order, how do I return it?

Your satisfication is out top priority. We support 30 return days for all our products. Please kindly check our return policy for more information.

Payment Issue 

Q: Do you have COD service ?

A: We don't support COD service currently. We do have a complete after-sale policy; please be reassured and enjoy your shopping.

Q: how do i apply a discount to my order?

A: Almost all of our promotions use a discount code that you must enter when you check out. You’ll find these codes on our website or in the email you got advertising the sale. When you are entering your information in your shopping cart at checkout, look for a field that says “Gift card or discount code” and enter your special code. Click the APPLY button, and your discount will show up! Piece of cake.

Q: What payment method do you have?

A: We now support secure checkout with PayPal, Visa, Master, American Express credit and debit card, also JCB, and DISCOVER Card.

Q: My payment has failed, what should I do?

A: Please kindly make a screenshot of the failure page or any error tips and send them to our email address: support@jqsocks.com. Our customer support team will help you to check and resolve it as soon as possible.

Order Issue

Q: I'm missing an item from my order,what should I do?

A: We're sorry to hear that an item is missing!! Please check your order details on your order confirmation to make sure that the details are correct and as you ordered. We may have sent your items in separate parcels so please check your orders to see if any of your items will be arriving separately. If your order has been sent in different parcels then each delivery note will tell you the items you can expect to find inside

Q: I'm receive wrong order ,what should I do?

A: If this occurs, we will do our best to sort this out right away.

Please check your order details to ensure that the order was placed correctly with the options that you chose.

Please contact our Customer Care team so that we will be able to send you a replacement item. Please make sure to include:

1. Your Order ID number

2. A picture of the incorrect item

3. Explain how the item was meant to look like

4.The item's name and item ID

Q: I received an incorrect size, what should I do?

A: If you find that product size is incorrect, we will gladly to help to get a new one. Before contacting us, please consult our size guide and then let us know what your correct size is. Then please contact customer support formore return information.

Q: Can I change an item?Modify my delivery address?

A: You can change order details or redirect to other address as long as you reach us no later than 1 business day after order placed.We can't, however,100% guarantee it will work.

Get in touch

Unable to find satisfactory answers ?