RETURNS & EXCHANGES

RETURN  & Exchange (Unused)

Within 14 days after receipt of your order, you may contact us to return if you haven’t worn the item except to try on (Excludes tried-on underwear unless faulty).

    All items must be unused with original packaging intact, free from dirt, dust, or any fragrances, in the condition as when you received it.

    Customers cover return shipping charges. No restocking fee.

    As soon as we receive your return, we will process your exchange or refund request.

    Return address: ROOM 807, NO.255 Xin Jinqiao RD, Pudong District, Shanghai, China 

    Phone: +86 13916982264

    REFUND & REPLACEMENT      

    We stand behind our line, all our products are backed by a 30-day exchange or money back guarantee (effective from the date of delivery) for MANUFACTRING DEFECT, PACKING ERROR, MISSING PARTS, MISSING IN TRANSIT, WRONG ITEM DILIVERED, WRONG WEB DESCRIPTION. We hold no liability for cases like normal wear and tear, malicious damage after delivery or damage result from improper wearing method.

    TIPS: Before try-on, we recommend having a check to ensure the item is in good condition and is exactly what you ordered.

    Any refunds made by us will be processed back to the original payment method when you placed your order. (Please note that you will not be reimbursed for the original shipping charges. )

    If refund honored, it may take 3-7 business days to return to your payment account. Do check with your bank if not display within this period. 

    To complete a return/refund/replacement request, email our Customer Care team service@jqsocks.com enclosed with the following:

    1. Order number
    2. Written details of damage
    3. Photo proof which clearly show the damage/wrong item received

    Upon receipt of the above, we will process your request and reply you within 24 hours.

    What can we help? Contact us!

    Sizing Chart

      US MEN      US WOMEN EU
     5 6 37
    6 7 38
    6.5 7.5 39
    7.5 8.5 40
    8 9 41
    9 10 42
    10 11 43
    10.5 11.5 44
    11.5 12 45
    12 46
    13 47
    14 48

     Different manufacturers use different lasts to construct their shoes, and sizing may vary accordingly.